Inventory
Where critical knowledge lives.
Article · Knowledge
Documenting everything is not enough. You need to know which knowledge is critical, who is responsible for it, and when it should be reviewed.
A useful resource states its source, owner, audience, validity, and context of use. Without these elements, the organization accumulates files while remaining dependent on informal memory.
Where critical knowledge lives.
Who validates and updates each reference.
Who needs to find what, and at which moment.
When the information stops being reliable.
How knowledge becomes learning and practice.
The best reference appears at the decision point. Knowledge governance and BPM must therefore work together: the flow shows where knowledge is needed and where its absence creates risk.
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